Q.1
Why did you move your contact center to the cloud? Please select all that apply:
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Corporate strategy/directive from management
Enhanced data security
Greater scalability, elasticity
Improved uptime/business continuity
Lower total cost of ownership
Faster initial deployment
Little/no up-front capital expenditure
Optimized investment – pay only for what you use
Quicker access to new features/functionality
Reduced IT staff requirements
Other:
Additional Comments:
Q.2
What did you experience once you deployed communications in the cloud? Please select all that apply:
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Increased flexibility and scalability, able to quickly meet business demands
Improved disaster recovery, able to resolve issues faster
Increased security
Transition from on-premises to cloud was smooth and moved quickly
Able to reduce staffing, required fewer IT resources to manage
Able to repurpose of IT staff toward more strategic projects
Ease of customization of applications and integrations met or exceeded my expectations
Lower total cost of ownership, minimal start-up costs; ongoing operating expenses predictable.
Increased collaboration
Empower remote workers, this flexibility positively affected workers' work-life balance and productivity.
Enhanced competitive ability
Environmentally friendly, lower energy consumption than on-site servers.
Other:
Additional comments:
Q.3
What industry are you in?
*
Agriculture
Arts
Construction
Consumer Goods
Corporate
Educational
Finance
Government
High Tech
Legal
Manufacturing
Media
Medical
Non-Profit
Recreational
Service
Transportation
Other:
Q.4
What is the approximate total number of employees at your company?
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Myself only
1-10 Employees
11-50 Employees
51-200 Employees
201-500 Employees
501-1,000 Employees
1,001 - 5,000 Employees
5,001 - 10,000 Employees
10,001 + Employees